Creating Customer Service Excellence
Capabilities Overview
Achieving Service Excellence
Managing Service Excellence
Sales Through Service
Creating a Branded Customer Experience






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Capabilities Overview

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Creating Customer Service Excellence

Achieving Service Excellence
  • The Case for Customer Service
  • Service Expectations
  • Service Delivery
  • Service Recovery
  • Master Seminar: Challenging Situations
Managing Service Excellence
  • Keys to Managing Service Excellence
  • Identify Customer Expectations
  • Set and Communicate customer-Focused Service Standards
  • Coach People to Deliver Exceptional Service
  • Build Employee Commitment to Service Excellence
  • Service Coach's Guide
Sales Through Service
  • Introduction to Sales Through Service
  • Transition to the Sale
  • Advance the Sale
  • Close the Sale


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