Galina Jeffrey

Managing Director, ForumJapan
Executive Vice President, Forum North America - Southeast

In her capacity of executive vice president, Galina manages the research and development of Forum's learning capabilities. Galina is also responsible for the areas of learning and development for the field, knowledge management, resourcing for client
engagements, and ResNet management (cadre of 150 contract consultants). She also manages Forum's relationship with the Asia Distributors.

Galina draws on her knowledge of Forum from both internal and external perspectives and has held significant corporate roles and overseas field assignments. Previously, senior vice president and geography head of Asia Pacific for Forum Asia Limited, Galina created the Asian practice. Based out of Hong Kong, she built a culturally diversified staff that spanned several countries, a local customer base in a number of countries, provided local support for global client projects and established Forum's reputation in the marketplace as a quality provider with whom to work.

Galina has worked with a number of key clients such as Standard Chartered Bank, Bank of America, Citibank, DuPont, Sealand, Jardine Pacific Limited, Deloitte & Touche, Leo Burnett, Merrill Lynch, American Express, and many others. She has advised and helped clients with learning solutions to build leadership talent, improve sales force effectiveness and create loyalty-building customer experiences.

Prior to joining Forum, Galina was a senior vice president at BayBank in Boston, where she built the training department and directed staff planning and development. Previously, she worked for Citibank in New York where she was involved in training and the introduction of new products and services (most notably, the introduction of ATM banking). Earlier in her career, she conducted adult education programs for the U.S. Government in Germany and Korea.

Fluent in Russian, Galina earned her Bachelor of Arts in Russian Studies and Education from Fordham University and has done graduate work in adult education and organizational development at Boston University and the University of Southern California. She received Forum's Chairman Awards for the Hong Kong and AMEX teams, as well as awards from the $1 million sales club. She maintains various professional memberships and has appeared on CNBC's The Winners. She speaks to business and community groups on getting results through training, cross-department collaboration, sales leadership, customer-focused quality, management development, organizational change, HR as a business partner, as well as curriculum design and implementation.